Savour de Isle · Customer Care
Returns & Refunds
Your satisfaction matters to us. Find out what to do if your order arrives damaged, incorrect, defective or not as described.
Our promise: We review concerns fairly and work
toward an appropriate solution. This policy does not limit any
rights you have under applicable Trinidad and Tobago law.
01 When can I request a refund or replacement? +
Contact us if your order contains an incorrect or missing item,
arrives damaged, or includes a product that appears defective,
spoiled, unsafe or not as described. Depending on the circumstances
and applicable law, we may offer a replacement, refund or another
appropriate remedy.
02 How do I make a request? +
Email us with your name, order number or receipt, product details
and a description of the issue. Include photographs where possible.
We may ask reasonable follow-up questions and will advise you on
the next steps. Please do not return potentially unsafe products
without first contacting us.
03 Food, drinks & change-of-mind returns +
For hygiene and food-safety reasons, opened, consumed or perishable
products may not be eligible for ordinary change-of-mind returns.
This does not prevent you from reporting defective, spoiled, unsafe
or incorrectly supplied products or exercising any applicable
legal rights. Stop consuming any product you believe is unsafe.
04 Order cancellations & delivery issues +
Contact us as soon as possible if you need to cancel an order.
Cancellation may depend on whether preparation or dispatch has
begun. For late, missing, damaged or incorrectly delivered orders,
contact us with your order details so we can investigate.
If we cannot fulfil a paid order, we will arrange an appropriate
resolution, including a refund where applicable.
05 How are refunds processed? +
If a refund is approved, we will confirm the amount and method.
Processing times may depend on your payment provider or financial
institution. Wholesale and bulk orders may have separate agreed
terms, subject to applicable law.
06 Contact Savour de Isle +
Email: savourdeisle@outlook.com
Phone: (868) 363-1948 / (868) 660-0586
Address: Craig Hall Trace #2, Moriah, Scarborough, Tobago, Trinidad and Tobago.
Need help with an order?
Our team is happy to review your concern.
